The Patient Experience Strategist LLC
Applies to: patientexperiencestrategist.com, pxstrategist.com, and app.pxstrategist.com
1. Programs
The Patient Experience Strategist LLC ("PES") offers two text message programs from +1 (855) 797-8749:
| Program | What you receive | Frequency |
|---|---|---|
| PES Support Alerts | Replies to your support requests (including replies from our AI assistant), consultation confirmations, reminders, and service updates | Up to 8 messages per month, plus replies to messages you send |
| PES Updates | Marketing messages about our services, software, events, resources, and offers | Up to 4 messages per month |
2. Consent
You join a program only by giving express consent, such as by checking the box for that program on our website, texting a keyword we publish, or giving written consent. By opting in to PES Updates, you agree to receive recurring marketing text messages, which may be sent using automated technology, at the number you provided. Consent is not a condition of any purchase. You confirm that you are the account holder or an authorized user of the mobile number you provide.
3. AI-Assisted Messages
Some messages, including replies to your texts, may be written and sent by our AI assistant. We disclose this in the conversation. Reply HUMAN or AGENT at any time to reach a person. A person will respond within one business day during business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. AI messages are not professional advice and cannot change any agreement. See Section 4 of Part 1.
4. Opting Out
Reply STOP to any message to cancel. We also honor opt-out requests made by any reasonable means, including replies such as CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, OPT OUT, or STOP ALL, or a request emailed to support@patientexperiencestrategist.com. We will send one message confirming your opt-out and will stop sending messages within 10 business days. An opt-out from either program removes you from both programs unless you tell us otherwise. To rejoin, opt in again or text START.
5. Help
Reply HELP for help, email support@patientexperiencestrategist.com, or call +1 (855) 797-8749.
6. Costs
Message and data rates may apply. Check your mobile plan for details. PES does not charge for text messages.
7. Sending Hours
We send marketing messages only between 8:00 a.m. and 8:00 p.m. in your local time, and we send no more than three marketing messages on the same subject within 24 hours.
8. Carriers
Our programs are supported by major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
9. Do Not Send Health Information
Text messaging is not a secure channel. Do not text us protected health information, patient details, or other sensitive information.
10. Changing Numbers
If you change or give up your mobile number, reply STOP from that number or tell us first, so we do not text the number's next owner.
11. Privacy
Your information is handled under our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
12. Changes
We may change these SMS Messaging Terms or end a program. We will post updates on our websites and send notice of material changes by text.
13. Contact
The Patient Experience Strategist LLC, 2850 34th St N #1196, St. Petersburg, FL 33713, United States. Email support@patientexperiencestrategist.com or call +1 (855) 797-8749.