Every unanswered call, empty slot, and lost referral has a dollar figure.
We find it, sequence it, and go get it. There are three ways in, because organizations start in different places: a diagnostic that prices your problem, a strategy that sequences your fix, and executive leadership that builds it with you.
Patient Access & Experience Diagnostic
Expert analysis of the five trust signals against your own operational data. You leave with:
- A Trust Score across the five signals, with your tier
- Revenue at stake, priced leak by leak
- The fix order, sequenced by financial return
- A board-ready business case
Strategy Development
The diagnostic becomes a sequenced strategy your organization can execute. You leave with:
- A roadmap ordered by dollar return
- A named owner for every trust signal
- Trust KPIs with formulas, data sources, and targets
- The business case for each initiative
Strategy Execution
Executive leadership that stays until the operating model runs it. You leave with:
- A fractional CXO accountable for the plan
- Trust KPIs installed on live dashboards
- Teams trained, front line to leadership
- AI compliance & governance frameworks
Not sure where to start? Start with the Diagnostic. It's the smallest commitment, it produces the number every later decision depends on, and the Revenue Leaks Calculator gives you a free preview of what it measures.
Operators who've run this work, not analysts researching it.
Hire a big consulting firm and the deck arrives polished, researched by someone two years out of college who has never sat in your seat. Behind every PES engagement is a different bench: an ecosystem of experts with decades of practical experience running access, contact centers, billing communication, outreach, and analytics inside healthcare organizations, plus the technology partners that cover every point of the patient journey.
People who understand the business of outcomes, because they've owned the number. You get the right operator on the right leak, under one strategy and one accountable lead.
"I've had the privilege of collaborating with Ebony in various roles, and her contributions have consistently exceeded expectations. Whether it's her exceptional leadership as an operator and site leader, her unwavering dedication to diversity and inclusion, or her unwavering commitment to her clients and prospects, Ebony stands out."
"She is a great leader who cares about her team and expects great results. Exceptional problem solver, critical thinker, and professionalism."
Ready to build your business case for experience?
Book a call, because the business case starts with your numbers, not ours: your revenue, your leaks, and the engagement that fits. And if the numbers say your leaks are small, we'll tell you that too.