Patient Access & Experience Diagnostic
Expert analysis of your five trust signals, hand-built from your own call, scheduling, and retention data. No template deck, no survey, and nobody's handing you sticky notes. You leave knowing exactly where trust is breaking, what each break costs in dollars, and what to fix first.
Book a call with EbonyWhat you leave with
Your Trust Score
A score from 15 to 75 across the five signals, with your tier: Transactional, Emerging, Advancing, or Trust-Building. The baseline every later decision measures against.
Revenue at stake, leak by leak
A dollar figure on each lever: abandoned calls, no-shows, referral leakage, retention, care gaps, readmissions. Built from your numbers, not industry averages alone.
The fix order
Which leak to seal first, sequenced by financial return. You'll know what's first, what's second, and what can safely wait until next year.
A board-ready business case
The findings in the language finance signs off on: revenue at stake, recovery assumptions, and what inaction costs each quarter you wait.
The questions the Diagnostic answers
How much revenue are missed calls costing us?
Hospitals miss an average of 24% of inbound calls. On 2,000 daily calls, a 7% abandonment rate can put up to $45,000 of revenue at risk per day, and patients who hit a bad phone experience are 4x more likely to switch providers. The Diagnostic prices your number from your own call data.
Where do our denials actually start?
Most denials are born at scheduling and registration, not in coding. The Diagnostic traces your denial pattern back to the access touchpoints that create it, so the fix lands at the source instead of the symptom.
What does a no-show really cost?
Medical groups lose an average of 14% of daily revenue to no-shows. For an independent practice, each empty slot runs $300 to $500 in direct revenue, before counting the patients who never rebook at all. The Diagnostic separates the reminder failures from the trust failures, because they have different fixes.
How much of this is recoverable?
Not all of it, and the honest number is the useful one. Each lever gets a conservative recovery assumption from published benchmarks, so the business case survives contact with your finance team. For a free directional preview, run the Revenue Leaks Calculator.
Start with the number.
The Diagnostic is the entry point to everything else we do. From here, the plan: Strategy Development.